Refund policy

Returns

If you wish to return a product ordered through our webshop, you must make the return request within 14 days of receiving the shipment and send the product back within 14 days of the return request.

Please return the product together with all accessories and packaging included in the delivery, such as the jewelry box and pouch. If any of these are missing, or if the product or its packaging shows damage or signs of use beyond what is necessary to inspect the product, we may deduct the resulting loss in value from the refund.

If the customer wishes to exchange a product, they must return the product and then place a new order. This ensures that the desired product is in stock and can be delivered promptly.

If an order is not picked up within the given timeframe, or if the customer declines to receive the order and it is returned to us, it will be treated as a regular return. In this case, the return shipping fee will be deducted from your refund. The original shipping fees of the order will not be refunded.

In case of a defective product or if you have any other questions, please contact us at info@neviera.com.

The customer is fully responsible for the return shipping costs.

How to Return a Product

If you wish to return a product, please follow the steps below:

Include all accessories and packaging that came with the delivery, such as the jewelry box and pouch.
Within 14 days of receiving the shipment, contact us at info@neviera.com to request a return. Please include your order number and the item(s) you wish to return.
We will reply by email with return instructions and the return shipping address. Please send the product after receiving those instructions, and no later than 14 days after your return request.
You may send the product back using any shipping method you prefer. The customer is responsible for the return shipping costs and remains responsible for the product during transport. We therefore recommend using a tracked shipping method.
The original shipping fee will not be refunded.
Once we receive the returned product, we will inspect its condition and process the refund using the original payment method.
If the product shows damage or signs of use beyond what is necessary to inspect it, we may deduct the resulting loss in value from the refund. In such cases, we will contact the customer.